Shipping policy

Last updated: 6 November 2026

Thank you for shopping with Celligen. We offer FREE UK delivery on all orders, with an estimated delivery time of 2–5 business days.

Order Processing

Orders are normally processed within 1 business day, excluding weekends and UK public holidays.

Orders placed after our daily processing cut-off, on weekends or on public holidays may be processed the next business day.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.

Shipping Methods & Delivery Times

We currently deliver exclusively within the United Kingdom.

  • Delivery cost: FREE on all orders.

  • Estimated delivery time: 2–5 business days from the date of order.

  • Delivery service: Trusted UK courier services, selected according to the size and weight of your order.

Delivery times are estimates and may occasionally be affected by courier delays, adverse weather or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, we'll email you a shipping confirmation with a tracking number and link, where available.

Please allow some time for tracking information to become active.

Shipping Destinations

We currently ship to UK addresses only. International delivery is not available.

Address Accuracy

Please ensure your delivery address is correct when placing your order.

If you need to make changes, contact us as soon as possible at support@celligen.co.uk. We'll do our best to accommodate changes before your order is dispatched.

Lost, Damaged or Delayed Deliveries

If your order arrives damaged, is delayed or does not arrive, please contact our customer support team.

We will investigate the issue with the courier and arrange an appropriate resolution in accordance with your consumer rights.

Order Changes & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible.

We will do our best to accommodate requests before dispatch. If your order has already been dispatched, please refer to our Returns & Refunds Policy.

Contact Us

For shipping enquiries, please contact:

Celligen — LVX Commerce Limited

Email: support@celligen.co.uk

Telephone: 0333 054 1200

Customer Support: Monday–Friday, 8:30am–5:30pm.